Privacy Policy

1. Who we are

WOOFCORE LTD ("we", "us", "our") is registered in England. Our website is woofcore.uk. For data protection queries, email us at info@woofcore.uk.

2. What data we collect

We may collect the following personal data:

• Name, email address, and shipping address (when you place an order)
• Email address (when you subscribe to our newsletter)
• Payment information (processed securely by Shopify, we do not store card details)
• Browsing data and cookies (see our Cookie section below)

3. How we use your data

• To process and fulfil your orders
• To send you marketing emails (only if you opt in via our newsletter or popup)
• To improve our website and customer experience
• To comply with legal obligations

4. Email marketing

We use Klaviyo to manage our email list. When you subscribe, your email is stored in our Klaviyo account. You can unsubscribe at any time using the link in every email we send.

5. Cookies

We use cookies and similar technologies to improve your experience. These include:

• Essential cookies: Required for the site to function (cart, session).
• Analytics cookies: Help us understand how visitors use our site.
• Marketing cookies: Used by Meta (Facebook/Instagram) to deliver relevant ads and measure campaign performance.

You can manage your cookie preferences through the cookie banner displayed on your first visit.

6. Third-party services

We share data with the following services to operate our business:

• Shopify: Order processing, payments, and checkout.
• Klaviyo: Email marketing and newsletter management.
• Meta (Facebook/Instagram): Advertising and conversion tracking.
• Vercel: Website hosting.

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, email us at info@woofcore.uk.

8. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order data is retained for 6 years for tax and legal compliance.

9. Contact

If you have questions about this policy, contact us at info@woofcore.uk.